Director of Operations
Founded in 1947 by the Boy family, National Jets is a full-service aviation company providing award-winning customer service and a full complement of aviation services across three distinct divisions: FBO services, aircraft maintenance, and aircraft management/charter. Our fleet consists of the most modern charter aircraft and is operated and maintained by National Jets. We have a deep passion for aviation and are looking for enthusiastic individuals with a passion for aviation, who have initiative and competence to make a significant contribution to the organization.
National Jets is seeking a Director of Operations to lead the Executive Charter division at Fort Lauderdale-Hollywood International Airport (FLL). The charter division has its large aircraft authorization from the FAA (10 passenger or more certification) and is ARG/US Platinum, ISBAO and Wyvern Registered meeting the highest safety standards. The charter flight division oversees all aspects of flight crews, flight dispatch support staff, including working closely with the Aircraft Management division. The ideal candidate is an experienced flight operations leader, with an equal passion for both aviation and employee mentorship, with the initiative, drive, and competence to make a significant contribution to the National Jets organization.
The Director of Operations leads a growing team currently made up of approximately 13 employees dedicated to flight operations and manages all aspects of the aforementioned charter services.
The position requires exceptional leadership, unmatched communication, and organizational skills to create a professional organization delivering the highest level of customer service to business, commercial, and general aviation customers.
Duties and Responsibilities:
- Is responsible for the flight operations department to ensure legal, safe, and efficient operation.
- Individual will have the experience and ratings as specified in 14 CFR 119.71.
- May perform duties as a flight crewmember when properly qualified in the aircraft.
- Serves as primary liaison in matters related to the FAA and develops relationships with the FAA Principal Inspectors, airport authority, local government, and the local community.
- Establish a culture that promotes safety and quality control through daily observations, routine audits, monthly safety meetings, training, and documented safety procedures.
- Responsible for development and enforcement of company policies and for ensuring compliance with all FAR’s, SOP’s, Company operations specifications, rules, and regulations governing those flight and maintenance activities.
- Oversee the company Safety Management System and serve as chairman of the safety committee and as a member of the Emergency Response team.
- Selects and supervises staff; prioritizes, assigns and evaluates the work of staff; provides training, and technical guidance.
- Oversee aircraft and flight crewmembers schedules and establishes personnel duty hours.
- Coordinates with the Director of Maintenance the scheduling of aircraft for maintenance and the return-to-service after maintenance.
- The DO retains overall management responsibility for assuring that all company personnel performing a safety sensitive function pursuant to 14 CFR 135 Appendix I and J are appropriately tested for Drug and Alcohol abuse.
- Assists with the addition to or deletion of aircraft from the Certificate and the record required by 14 CFR 135.63(a)(3)k.
- Establishes a culture that promotes service towards others by creating an environment of increased employee engagement.
- The Director of Operations will promote a positive team environment to better serve our guests and customers.
- Receive and use customer feedback to constantly develop and improve capabilities and processes.
- Develop business plans with capital requirements and anticipated performance.
- Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
- Perform employment leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports, which includes mentoring, and skill development.
- Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
- Ensure training and development of employees to improve work performance and maximize employee potential.
- Other responsibilities as requested or assigned.
- Strong written and oral communication skills.
- Strong knowledge of 135 regulations and ability to be the liaison between the certificate holder and the FAA.
- Well organized.
- Advanced finance & analytical skills.
- Mentorship and professional development of staff.
- Customer service and relations.
- Safety training and risk management.
Education and Experience:
- Must hold an airline transport pilot certificate and either:
- Have at least 3 years supervisory or managerial experience within the last 6 years in a position that exercised operational control over any operations conducted under part 121 or part 135, or
- In the case of a person becoming Director of Operations for the first time ever, have at least 3 years experience within the past 6 years as pilot in command of an aircraft operated under part 121 or part 135 of this chapter.
- In the case of a person with previous experience as a Director of Operations, have at least 3 years experience as pilot in command of an aircraft operated under part 121 or part 135.
- Excellent leadership and people management skills.
- Ability to work in a dynamic and fast-paced operational environment.
- Analytical thinking, goal-directed leadership, and service-oriented performance.
- Demonstrated ability to develop and motivate personnel.
- Operational decision-making.
- Strong Interpersonal and Communicational skills, balanced with a high level of confidence to influence and present at all levels.
- Must be able to read, write, and understand the English Language. Bi-lingual ability preferred, but NOT required (Spanish, Portuguese, and French).
- Knowledge of Microsoft Outlook, Excel, Word, and web-based applications.
- Must be able to pass airport security background check.
Work Authorization/Security Clearance:
In accordance with applicable airport security regulations administered by the Department of Homeland Security, Transportation Security Administration, and/or other local governing authorities, employee must obtain requisite security clearance and Broward County Aviation Department (BCAD) security badge as a condition of hire.
Company will provide Equal Employment opportunities to qualified persons without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, marital status, or any other protected characteristic as established by federal, state, or local law.